CANCEL: ‘Cancel’ or ‘Cancellation’ of an order would refer to an order being cancelled before it is shipped by GITVIN REMEDIES (GR) PRIVATE LIMITED. Cancellations are allowed till the order has been shipped/dispatched from GITVIN REMEDIES (GR) PRIVATE LIMITED. Once the Order is dispatched/Shipped no cancellations are allowed.

RETURN: ‘Return’ means an action of giving back the product ordered at GITVIN REMEDIES (GR) PRIVATE LIMITED by the client. The following situations may arise which may cause the action of return of product:

Product(s) delivered do not match your order
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 03 (Three) days from the delivery of the product.

Upon receiving your Return/Refund request, GITVIN REMEDIES (GR) PRIVATE LIMITED shall verify the authenticity and the nature of the request. If GITVIN REMEDIES (GR) PRIVATE LIMITED finds that the request is genuine, it will initiate the Return and Refund process. GITVIN REMEDIES (GR) PRIVATE LIMITED shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, GITVIN REMEDIES (GR) PRIVATE LIMITED reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by GITVIN REMEDIES (GR) PRIVATE LIMITED in this regard.

Return Process:

For Return intimation, please visit our site dashboard. or alternatively call us at 9724534260 (Open 10 AM – 7 PM from Monday – Saturday).

GITVIN REMEDIES (GR) PRIVATE LIMITED customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

Once the claim is verified as genuine and reasonable, GITVIN REMEDIES (GR) PRIVATE LIMITED) will initiate the collection of product(s) to be returned.

Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

Shipping Charges:

Orders with a payable amount of Rs. 500 or more will qualify for free delivery. A delivery charge of Rs. 25 will be applied otherwise.

For any further Refund related information, please write to info@gitvinremedies.com